The Natick Center Commuter Rail Station is among the MBTA’s busiest. This total renovation project will improve the rider experience and make the station compliant with updated accessibility standards. The rebuilt station will include new side platforms and integrate with the surrounding streets, including a deck over local streets.

City Point Partners has led the outreach efforts since this project’s early stages and serves as the municipal liaison between the Town and MBTA. Currently, we are managing the communications between the Town and key stakeholders within half a mile of the project, producing virtual campaigns to communicate project progress and community flyers to manage residents’ expectations. We also collaborate with Town Departments, including fire and police departments, the Town library, public schools, the Council on Aging, and project abutters.

MassDOT’s 2023 Massachusetts Freight Plan will define both a short- and long-term vision for the freight system across the Commonwealth, considering multiple transportation methods, including air, rail, roads, and waterways. The Plan’s goal is to build a cohesive picture of how these elements currently function and guide policymakers and freight system users to make improvements for greater efficiency while also considering residents/abutters who are affected by freight services. The Plan will also include preparations for dealing with disruptions such as future pandemics.

City Point Partners is providing Public Outreach for this project by conducting focus group meetings among stakeholders; meeting with public and private sector advisers with industry expertise; interviewing officials from neighboring states to learn about issues and challenges discovered during the implementation of similar plans; conducting surveys to gather stakeholder insight; and disseminating information about the Plan to the public and organizing public responses.

Project Description

To provide greater accessibility and convenience to riders, the MBTA is replacing existing and adding new elevators at multiple subway stations. Additional improvements include making station entrances completely accessible, providing clearer signage and wayfinding, and enhancing customer circulation within stations.

City Point Partners is developing stakeholder engagement plans and leading public meetings, providing construction advisories, updating MBTA project webpages, managing public inquiries, building stakeholder databases, and coordinating with State and Municipal agencies.